The
chapter, “Simple,” in Made to Stick
makes a lot of sense when it explains how important it is to get the core
message across when delivering any type of information. For the army, the
Commander’s Intent is the most crucial message for soldiers because you can
never know what the enemy will actually do. The only thing you can focus on is
your mission, and that makes it simpler to carry out a plan. Simplicity is what
people want. They want to get straight answers when they’re searching for
information. I really like the part of the chapter that explains the upside
down pyramid structure when it comes to news articles. When people read the
news, they don’t want to read details upon details before they know what the
story is really about. Having that initial lead is what really draws the
readers in. Once they know the core idea of the story, they are more interested
in actually reading the story from most important detail to least important
detail.
The importance of catering to what the audience wants is
seen again in the chapter, “Unexpected.” On page 64, it is noted that people
say, “You can’t make people pay attention.” However, as it discusses further,
you can come up with ways to attract the attention of others, so in a way, you
ARE making them pay attention. Once you break convention, you shock the
listener and create curiosity (as the flight attendant does), which enables the
audience to pay attention. However, we
can’t rely solely on surprise. After the initial shock, you must keep the
listener tuned in by creating interest. For the flight attendant, she kept
people’s interest by continuing to shock them. They probably didn’t know that
she would use a car example for teaching how to put on a seatbelt, and they
didn’t know she’d use a song reference for explaining that there are 6 exits on
the plane. Her last sentence about the disco lights on the floor was another
shock to leave the audience on a humorous note. She kept the audience interested
the entire time, which is usually difficult when delivering information about
safety precautions.
This was a simple technique for the flight attendant because
her announcement was short. There are other methods for keeping audiences
interested when the information is put into a longer text. The example of the
text on the rings of Saturn shows how creating a mystery for the audience is a
good way to keep them reading. The author continuously asked questions, which
got the reader thinking and wanting to know what the answers to those questions
were. I think it’s always a great idea to start any text with a question
because it immediately gets the reader’s attention if that question involves
something they’re interested in.
I think the Heath bros' made a mistake when they said "you can't make people pay attention"-- as you've indicated, you CAN and MUST do this, especially as an author of social media. The example of humor seems like an appropriate example: I think of The Daily Show with Jon Stewart and its use of humor to engage its audience, forcing them to pay attention to current events in politics. Stewart often makes shocking, seemingly inappropriate statements which serve to draw the viewer into his rhetorical web-- there, they may find themselves thinking similarly to Stewart because not only do they have to think through the joke to make the logical connection being communicated, they probably remember it more easily because jokes are "stickier."
ReplyDelete